Contact Help Center
This is the Contact Help Center for the NRCS National Water and Climate Center (NWCC) and Snow Survey and Water Supply Forecasting (SSWSF) Program.
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Program Contact Information
Resources: By State
Select a state name to access each state’s contact page
Resources: By River Basin
Resources: By Function/Responsibility
Function/Responsibility |
Person |
Climate Support |
Jolyne Lea 503-414-3040 |
Development Hydrologist |
Vacant |
Electronics Maintenance Facility |
Deb Harms 503-414-3050 |
Forecast Hydrologist
State Liaison: AK, CA, NV
Basins: Great Basin, California, Alaska |
Jolyne Lea 503-414-3040 |
Forecast Hydrologist
State Liaison: AZ, NM, UT
Basins: Colorado, Rio Grande |
Gus Goodbody 503-414-3033 |
Forecast Hydrologist
State Liaison: CO, MT, WY
Basins: Missouri, Arkansas |
Cara McCarthy 503-414-3088 |
Forecast Hydrologist
State Liaison: ID, OR, WA
Basins: Columbia |
Julie Koeberle 503-414-3035 |
Hydrologist (SNOTEL/SCAN) |
Deb Harms 503-414-3050 |
Management Analyst |
Vacant |
NWCC Director |
Mike Strobel 503-414-3055 |
Operations Specialist (SNOTEL/SCAN) |
Vacant |
Resource Conservationist |
Vacant |
SSWSF Program Manager |
Mike Strobel 503-414-3055 |
Secretary |
Vacant |
Statistical Assistant/SCAN QC |
Vacant |
Water & Climate Monitoring Team Lead |
Deb Harms 503-414-3050 |
Water & Climate Services Team Lead |
Cara McCarthy 503-414-3088 |
Resources: By Subject
Subject |
Person |
30 Year Normals |
Cara McCarthy 503-414-3088 |
Climate (eFOTG and Data) |
Jolyne Lea 503-414-3040 |
Data Access and Reporting |
Gus Goodbody 503-414-3033 |
Data Collection Technology |
Deb Harms 503-414-3050 |
Data Quality Control (SCAN) |
Deb Harms 503-414-3050 |
Hydrologic Modeling |
Vacant |
Hydrologic Research and Development |
Vacant |
Master Station Hardware Support |
Deb Harms 503-414-3050 |
Master Station Telemetry Support |
Deb Harms 503-414-3050 |
Northwest Regional Climate Hub |
Mike Strobel 503-414-3055 |
PRISM |
Vacant |
Soil Climate Analysis Network (SCAN) |
Deb Harms 503-414-3050 |
Snow Telemetry (SNOTEL) Network |
Deb Harms 503-414-3050 |
Standards and Specifications (Snow Survey) |
Deb Harms 503-414-3050 |
Water and Climate Information System (WCIS) |
Mike Strobel 503-414-3055 |
Water Supply Forecast
State Liaison: AK, CA, NV
Basins: Great Basin, California, Alaska |
Jolyne Lea 503-414-3040 |
Water Supply Forecast
State Liaison: AZ, NM, UT
Basins: Colorado, Rio Grande |
Gus Goodbody 503-414-3033 |
Water Supply Forecast
State Liaison: CO, MT, WY
Basins: Missouri, Arkansas |
Cara McCarthy 503-414-3088 |
Water Supply Forecast
State Liaison: ID, OR, WA
Basins: Columbia |
Julie Koeberle 503-414-3035 |
Westwide Snow Survey Training School |
Chris Brown 503-414-3090 |
NWCC Staff Directory
National Water and Climate Center
1201 NE Lloyd Blvd, Suite 802
Portland, OR 97232-1274
Map | Directions
Title |
Person |
Program Management |
Director |
Mike Strobel 503-414-3055 |
Secretary |
Vacant |
Management Analyst |
Vacant |
Resource Conservationist |
Vacant |
Water and Climate Services Team |
Team Leader |
Cara McCarthy 503-414-3088 |
Development Hydrologist |
Vacant |
Senior Forecast Hydrologist (acting) |
Gus Goodbody 503-414-3033 |
Forecast Hydrologist |
Jolyne Lea 503-414-3040 |
Forecast Hydrologist |
Julie Koeberle 503-414-3035 |
Forecast Hydrologist |
Vacant |
Water and Climate Monitoring Team |
Team Leader |
Deb Harms 503-414-3050 |
Hydrologist |
Chris Brown 503-414-3090 |
Hydrologist |
Melissa Webb 503-414-3021 |
Electronics Maintenance Facility Lead |
Vacant |
Statistical Assistant |
Vacant |
Electronics Technician |
Vacant |