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Alternative Dispute Resolution

Alternative Dispute Resolution


The NRCS Outreach and Advocacy Division, Alternative Dispute Resolution (ADR)

offers an informal process to help the Agency manage conflict more effectively.

ADR refers to a variety of conflict resolution techniques used to assist people in

resolving disputes. Mediation, the most popular ADR technique, employs the

use of a mediator (neutral third party) to help individuals who are in conflict

reach a resolution. Other ADR techniques include the following:

Conciliation Conciliation involves a third party who provides assistance in building positive relationships between parties in a dispute.
Facilitation Facilitation is useful in improving the flow of information in a meeting between parties in a conflict. This technique may be applied to decision-making meetings where a specific outcome is desired.
Negotiation Negotiation is a process by which two or more individuals discuss an issue, including differences over an issue, and attempt to reach a resolution.
Arbitration Arbitration is a process in which a neutral third-party conducts an exchange of information between parties and renders a decision.
Fact-Finding Fact-Finding involves the use of impartial expert or group with the authority to determine what the "facts" are in a conflict.


ADR is available to all employees, customers, and partners with the grievance

appeals and Equal Employment Opportunity complaint processes.


USDA, NRCS, George Washington Carver Center

5601 Sunnyside Ave., Room 1-2134

Beltsville, MD 20705