This course is for those facilitators who will be required to help groups/teams become more effective. It provides essential principles and skills that will enable facilitators to develop sound, value based responses to a wide range of unpredictable situations. Course content includes:
Task functions, i.e., problem identification tools and problem analysis tools.
Maintenance functions, i.e. Listening, values, group dynamics, behaviors, negotiation, and conflict resolution.
Upon completion of this training, participants will be able to:
Explain the need for facilitation
Explain the roles and responsibilities of a facilitator
Assess your behavior in the role of facilitator as it relates to:
other people’s values
diverse work groups
listening and conflict
Demonstrate facilitation skills using maintenance and task tools
Develop a facilitator contract with a client
Develop a personal marketing plan
Employees who are called upon to function in a facilitation role. They must have a working knowledge of problem-solving and decision-making techniques, preferably as presented in Roadmap to Problem Solving training.