This course provides NRCS employees with the basics of interpersonal skills. It helps participants to discover information about themselves and how that information affects their ability to meet and deal with people around them, and identifies ways to improve effectiveness of their interpersonal skills. Course topics include behavioral styles, value systems, effective listening, conflict management, constructive feedback, valuing diversity, time management and stress management. The training is accomplished with extensive use of self-assessment instruments, instructional videos, case studies, role plays, group discussions and personal action plans.
Upon completion of this training, participants will be able to
discuss the importance of effective interpersonal skills
identify his/her own work behavioral style and select effective strategies for interacting with different styles
identify his/her own style in regard to various interpersonal skills, explain or demonstrate ways to interact with individuals with different styles, and ways to improve these skills
demonstrate effective listening skills, and how to give and receive constructive feedback
list the dimensions of diversity, and identify strategies that will contribute to the valuing of diversity in the workplace