AL Bulletin 180-14-1
Date: January 8, 2014
Subject: CPA - Preparation for Deployment of Customer Service Toolkit (CST) Version 7 (v7)
Purpose: To notify Field Offices of actions required to prepare for deployment of CST v7.
Expiration Date: September 30, 2014
Action Required By: January 28, 2014
Background. As part of the Foundational Maintenance Improvement (FMI) Project, conservation planning data currently stored in the National Conservation Planning (NCP) Database will be migrated to the new National Planning and Agreements Database (NPAD). To work within this new data structure, the CST has been updated to include new data fields and new functionality. CST v7 will be deployed to field users on February 3, 2014.
Explanation. The CST v7 deployment schedule and required State actions are as follows.
National training for CST v7 will be provided to the State Toolkit Coordinator and other State trainers via net meeting on January 15, 2014.
Training for field staff will be conducted at the following locations, with each session starting at 9:00 am and ending at 3:00 pm:
January 22- Hartselle FO
January 23- Moulton FO
January 24- Auburn SO
January 28- 2 locations: Auburn SO and Bessemer Team Office
January 30- 2 locations: Selma and Troy
January 31- Monroeville
CST v7 deployment timeline:
January 15, 2014 – National CST v7 training for the Southeast Region. The training will begin at 9:00 am eastern standard time (EST) and end at 4:00 pm EST with a 1-hour lunch break starting at noon EST.
January 28, 2014 - CST v6 users must check in all customer folders by 10:00 PM EST.
January 29, 2014 – Migration of NCP data to the new NPAD. Neither CST v6 nor v7 will be available to users from this date until February 4, 2014. ProTracts features that link to CST will also be disabled through the migration period. These features include CST upload of plan contract items, contract modifications, and signing contracts.
January 31, 2014 – States must complete all CST v7 training for field users.
January 29 - February 3, 2014 – CST v7 deployment.
February 4, 2014 - Users will begin using CST v7 and ProTracts linked CST features will be enabled. CST v6 will not be functional from this time forward.
Contact. Questions concerning the deployment of CST v7 should be directed to Joe Gardinski (email@example.com) 334-887-4576.
SHANNON K. WEAVER