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Sample Case Studies

Making Teams Accessible

The following cases have been prepared to offer some practice in the concepts just presented. Consider each case in turn and answer the questions for each.

  1. Ann is sight impaired and has applied for a job as a trainer with a small consulting firm which conducts quality management training courses. At the job interview, the interviewer asks her, "How will you use audiovisuals to train?"
    1. Is this an appropriate question under the provisions of the Americans with Disabilities Act?
    2. What kinds of questions could the interviewer ask?
    3. What kinds of questions should the interviewer not ask?
     
  2. Jack is applying for a position as a quality coordinator in a large federal agency. He uses a wheelchair. His recommendations and qualifications are impressive. He is clearly the most qualified applicant for the position.
    1. How could Jack's job best be accommodated? Describe the duties that Jack will perform and explain how each duty could be accommodated.
    2. Are there any accommodations to Jack's job which could not be made? Explain.
     
  3. You want to conduct training at a university building which is rather old and in which there is no elevator.
    1. Can you hold your course in this building? Explain.
    2. How will you ensure full access for all participants, including those with disabilities? Can you make any recommendations to the university for the future?
     
  4. Carrie has a profound hearing impairment and is meeting with you, her Quality Coordinator, to select training courses in quality management. Her primary language is American Sign Language.
    1. What steps should you take to communicate with Carrie?
    2. Would lip reading be an option? Why or why not?
     
  5. Gus is a hard working guide dog with many years of experience. His owner has been asked to conduct a workshop in which several of the participants are afraid of dogs. The suggestion has been made that Gus be left in a separate room while the workshop is being held.
    1. Should this suggestion be followed? Explain.
    2. Are there any other options? Explain.

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